Facebook Page vs Website for a Small Business: Which One Do You Actually Need?
If you run a small business — plumbing, pest control, mowing, removals, a dental practice — you’ve probably asked this at some point: I’ve got a Facebook page. Do I really need a website too?
Short answer: yes. A Facebook page and a website do different jobs. Facebook keeps you in front of people who already know you. A website brings you the people who don’t.
Here’s the honest breakdown.
What a Facebook page does well
Facebook is free, fast, and your customers are already on it. It’s good at:
- Staying in front of existing customers. Post a job you finished, a before-and-after, a public holiday closure.
- Word of mouth. People tag you in local community groups. A lot of tradie work in Brisbane still comes from there.
- Reviews and recommendations. Facebook reviews build trust quickly.
- Messaging. Customers can DM you without picking up the phone.
Keep your Facebook page. It’s a useful channel. It’s just not the foundation.
Where a Facebook page falls short
The problem isn’t what Facebook does. It’s what it doesn’t do.
You don’t get found on Google. When someone types “emergency plumber Wynnum” into Google, Facebook pages rarely show up. Websites and Google Business Profiles do. If you’re Facebook-only, you’re invisible to the people searching for your service right now — and they’re the ones ready to book.
You don’t own it. Facebook can change the rules, restrict your reach, or lock your page over a copyright flag. Businesses lose years of posts and followers overnight. Your page is rented space.
Reach keeps dropping. Only a small slice of your followers see any given post unless you pay to boost it. Free reach on Facebook has been shrinking for a decade.
It looks like everyone else. A Facebook page can’t show that you’re a professional outfit. Your competitor with a clean website looks more established, even if you do better work.
No control over the customer journey. You can’t build a proper quote form, show your service area, list your pricing, or explain your process the way you want.
What a website does that Facebook can’t
A website is your own piece of the internet. It works for you 24/7, whether or not anyone is scrolling.
- Google ranking. A properly built site with your services, suburbs and structured data (schema) can rank for searches like “pest control Redlands” or “removalist bayside Brisbane.” That’s high-intent traffic — people ready to book.
- Credibility. A website with your ABN, licence number, photos and reviews tells a customer you’re legitimate before they call.
- Your own domain and email. info@yourbusiness.com.au beats a Gmail address on a quote.
- Ownership. Nobody can shut it down or change the algorithm on you.
- Somewhere to send people. Every ad, flyer, van sticker and Facebook post can point to one place that’s built to convert.
Facebook page vs website: side by side
| Facebook page | Website | |
|---|---|---|
| Cost | Free | One-off build fee + hosting |
| Shows up in Google search | Rarely | Yes |
| You own it | No | Yes |
| Professional appearance | Limited | Full control |
| Quote / contact forms | Basic | Custom |
| Reach without paying | Shrinking | Unlimited |
| Setup time | 10 minutes | Days (or hours, if it’s done right) |
“But my Facebook page is working fine”
That’s fair — and keep it going. Nobody’s saying delete Facebook.
The question is how much work you’re not getting. Every day, people in your area are Googling your service and calling someone else because that someone else has a website and you don’t. You never see those jobs, so it feels like nothing’s missing. It is.
How much does a small business website cost in Australia?
This is where a lot of tradies get put off. Agencies quote $3,000–$10,000 for a site a mowing business doesn’t need. Free builders like Wix look cheap until you add a domain, remove the ads and pay every month forever.
There’s a middle path. At Jay Amplify, a single-page, fully responsive website is $695 one-off, including your domain name and 12 months of hosting. No monthly fees, no lock-in, and it’s built to rank on Google from day one.
So which one do you need?
Both. The only question is how you use each.
Just starting out? Set up a Facebook page, a Google Business Profile and a website in the same week. The website is the one Google sends customers to, and at $695 it’s cheaper than a week of missed calls.
Already got work coming in? Get the website, point your Facebook page at it, and let Google bring you the customers who are searching right now.
Established and still Facebook-only? You’re leaving money on the table. This is the easiest fix in your business.
Frequently asked questions
Can a Facebook page replace a website? No. Facebook is good for community and updates, but it doesn’t rank on Google and you don’t own it. A website does both.
Do I need a website if I’m on hipages or Airtasker? Those platforms send you leads but charge for them and line you up next to competitors. A website brings customers directly to you, with no fee per lead.
Is a one-page website enough for a tradie? Usually, yes. Services, service area, photos, reviews, phone number and a contact form is all most customers need. You can add pages later.
How long does it take to get a website built? Big agencies take weeks. A focused one-page build can be done in a day.
Ready to get found on Google? See what a $695 website looks like — check out our example sites for plumbing, pest control and professional services, or get in touch for a quote.




